Ready for a Smarter Way to Move? Think Smart.
Available Hours : Monday – Friday 9am – 5pm
Frequently Asked Questions
Frequently Asked Questions
01. Do you offer reduced rates for NHS, Police, or Fire Service staff?
Yes — we proudly offer preferential rates for NHS, Police, and Fire Service staff in recognition of the essential work you do. Please let us know at the outset so we can apply the appropriate reduction to your quote.
02. I’m elderly or require additional support — can you assist?
Yes, of course. If technology is difficult, we can send everything by post and handle updates over the phone. If you’re in London, we can also arrange home visits to help with forms. Just let us know what you need — we’re here to make the process as easy and comfortable as possible.
03. I’m a first-time buyer — will you guide me through everything?
Absolutely. We work with many first-time buyers and know how overwhelming the process can feel. Our team will guide you step by step, answer every question, and keep everything clear and simple. We also offer tailored fee packages to give you more certainty from the start.
04. I Have a Busy Schedule — Can the Process Be Handled Remotely?
Yes — completely. We support clients across the UK and worldwide, and our fully digital systems mean everything can be done by phone, email, and secure electronic documents. So there is rarely a need to visit our office.
05. I’m buying and selling at the same time — can you manage both?
Yes, we can. Using the same firm for both transactions keeps everything aligned and reduces delays. If you haven’t already appointed solicitors, get in touch — we’d be happy to handle both your sale and purchase smoothly.